Returns

Return policy

We accept returns within 30 days of delivery.

How to start a return: Email sales@vasttrades.com with your order number and the reason for the return. We will reply with a return authorization (RA) and the return address. Returns sent without an RA cannot be accepted.

Return shipping: The buyer pays return shipping, and the original shipping charge is not refundable. If an item arrives damaged, is not as described, or is the wrong item, contact us within 48 hours of delivery with photos and we will make it right, including return shipping.

Condition of returns: Items must come back in the same condition they were shipped, with all included parts and accessories, packed securely. Items damaged in return transit because of poor packing may be refused or only partly refunded.

Refunds: After we receive and inspect the return, the refund goes to your original payment method, usually within 5–10 business days.

Items that cannot be returned:

• Items listed with a printed expiration date that has passed (sold as expired, no returns)
• Opened single-use or sterile-packaged supplies
• Items listed "For Parts or Not Working" (sold as-is)
• Custom or special-order items, and hazardous materials

Questions: sales@vasttrades.com · (360) 946-7687 · Mon–Fri 8:00 AM – 5:00 PM PT