Shipping and Returns

Last updated: May 14, 2026

Shipping Policy

At Vast Trades, a trade name of OMWAH, INC (a Washington State registered business, UBI 603-128-871), we ensure fast and reliable shipping for all our customers.

  • Handling Time: Orders are processed and shipped within 24 business hours (excluding weekends and holidays).
  • Delivery Time: Estimated delivery takes 4 to 10 business days, depending on your location and the carrier selected at checkout.
  • Shipping Methods: We offer standard and expedited shipping options at checkout. Carriers include USPS, UPS, FedEx, and freight LTL for large or heavy equipment.
  • Tracking: A tracking number will be provided once your order has shipped.
  • Bulk & Freight Orders: Large or palletized shipments may require a freight quote. Contact sales@vasttrades.com or call (360) 583-4832 for bulk shipping arrangements.

Note: Delivery times may be affected by weather, holidays, carrier delays, or remote delivery locations. International shipping is available on request.

Return & Refund Policy

We want you to shop with confidence. If you're not satisfied with your purchase, we offer 30-day returns under the following conditions.

Return Shipping — Who Pays

  • Vast Trades pays return shipping if there is an issue with the item: the item arrived defective, damaged in transit, materially not as described, or the wrong item was shipped.
  • Buyer pays return shipping for change-of-mind, no-longer-needed, ordered-wrong-item, or any other buyer-initiated return.

Return Window & Conditions

  • Return Window: Items can be returned within 30 days of delivery.
  • Item Condition: Returns must be in original condition with all packaging, accessories, manuals, and serial-numbered components included.
  • Refund Process: Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5-7 business days.
  • Restocking Fee: Items returned in non-original condition, missing components, or with signs of use may be subject to a restocking fee or partial refund.

What Can Be Returned

  • Items that arrived defective, damaged, or materially not as described.
  • Items still in original packaging with all components.

What Cannot Be Returned

  • Items marked Final Sale, Clearance, or Sold As-Is at the listing.
  • Single-Use Devices (per OEM labeling) that have been opened or used.
  • Items with broken seals on sterile, calibrated, or tamper-evident packaging.
  • Custom-ordered, special-procurement, or made-to-order items.
  • Items returned outside the 30-day window or in non-original condition.

How to Start a Return

  1. Email sales@vasttrades.com within 30 days of delivery. Include your order number, item, reason for return, and photos if the item is defective or damaged.
  2. We will respond within 1 business day with a Return Authorization (RMA) and the return address.
  3. If Vast Trades is paying return shipping (defective / damaged / not as described / wrong item), we will provide a prepaid return label.
  4. Ship the item back in its original packaging with the RMA number on the outside.
  5. Refund issued within 5-7 business days after we receive and inspect the return.

Contact

Email: sales@vasttrades.com
Phone: (360) 583-4832
Address: 600 S 74th Place Unit 103, Ridgefield, WA 98642

Business Entity Notice

Vast Trades is a trade name of OMWAH, INC, a Washington State registered business. Washington State UBI: 603-128-871. Washington State Reseller Permit: A36450926. Governing law: Washington State, Clark County.